Guest Services Attendant

Four Seasons • Scottsdale, AZ

9d

About The Position

The Guest Services Attendant is an integral member of the Residence Club at Four Seasons Scottsdale’s Front Office Team, responsible for ensuring owners have a well-supported arrival and departure experience. As a first and last point of contact, the role helps create a positive impression of the Residence Club. The attendant handles guest luggage, packages, and storage items; responds to guest requests and inquiries; and helps maintain the cleanliness of the fitness center, lobby, public areas, and back-of-house areas. The position also involves monitoring common areas and reporting when engineering attention is needed.

Requirements

• Excellent verbal communication skills in English.
• Ability to stand, walk, or run for up to 8 hours per shift.
• Ability to work in a desert climate.
• Flexibility to work early mornings, evenings, weekends, holidays, and various shifts; availability on Fridays and Sundays is required.

Nice To Haves

• Previous Guest Services experience in a luxury hotel or resort is highly preferred.

Responsibilities

• Assist in Guest Services areas, including the front drive, and ensure proper handling of guest luggage.
• Transport luggage, packages, and storage items to guest rooms for arrivals, and transport departing guests’ luggage or move it into temporary storage.
• Accommodate guest requests and respond to other guest inquiries or perform duties as assigned.
• Maintain the cleanliness of the fitness center, barbeques, locker rooms, and lobby.
• Monitor guest common areas and report when engineering attention is needed.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and life insurance.
• Paid time off, including vacation, sick time, and holidays.
• 401(k) plan with company match.
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide.
• Complimentary uniforms with dry cleaning service.
• Complimentary shift meals and on-site parking.
• Career growth opportunities, including learning programs and tuition reimbursement.
• Recognition programs, employee events, and a strong sense of community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed