Guest Services Attendant

Vail Resorts•Truckee, CA

2d•Onsite

About The Position

This department offers private lockers and slopeside equipment storage and provides guest services including resort concierge assistance, locker services, valet ski and snowboard check, lessons, season passes, and lift tickets. The Guest Services Attendant communicates with guests and employees verbally and in writing, answers questions, provides clear directions, and advises guests about resort details. The role focuses on delivering an exceptional guest experience in a fast-paced environment and includes equipment handling, sales, recordkeeping, and maintaining clean and organized work areas. The position is winter seasonal for 2026/2027, with full-time and part-time hours available. The starting and expected pay is $20.00 per hour. Housing is available.

Requirements

Must be at least 18 years of age.
Previous guest service experience is helpful.
Must be enthusiastic, friendly, well-presented, well-spoken, polite, guest-focused, and comfortable with technology.
Excellent communication skills and the ability to handle guest interactions professionally and courteously under pressure.
Must communicate fluently in English.
Must be highly organized and able to handle and prioritize multiple tasks in a fast-paced environment.
Must be self-directed and time-efficient, with attention to detail and the ability to problem-solve, multitask, and work quickly.
Ability to work as part of a team, maintain a positive attitude, and work well with the public and other departments.
Experience with Microsoft Word, Excel, and Outlook, and ability to learn new technology.
Ability to lift 30 pounds, safely transport ski and snowboard equipment, and move large rolling ski racks.
Ability to sit, stand, and/or move for extended periods.
Must obtain California Alcohol Server Certification within 30 days of employment; the department pays for the certification.
Regular and consistent attendance and punctuality; must be in uniform and work-ready by 7:30 a.m.
Flexible schedule and availability to work weekends, holidays, and extra shifts as needed.

Nice To Haves

Previous guest service experience.

Responsibilities

Create a welcoming first impression by promptly acknowledging guests, anticipating their needs, and delivering attentive service.
Resolve guest issues within the position’s authority and refer larger issues to upper management while following department rules and guest policies.
Build rapport with guests and maintain confidentiality and integrity when handling guest information and records.
Respond promptly and accurately to guest inquiries, provide directions, and make reservations or recommendations tailored to individual needs.
Promote in-house events, resort activities, weather and grooming reports, and maintain current vendor information.
Assist guests with equipment tuning, storage, and retrieval; tag and label equipment, log daily ski activity, document tune deliveries and retrievals, and maintain accurate equipment inventory and location records.
Keep work areas clean and organized, including performing restroom upkeep, vacuuming, snow removal, and trash disposal.
Coordinate with other departments to communicate guest requests and support effective teamwork.
Monitor daily guest visits and enter customer and tracking information into computer systems accurately and promptly.
Use the Resort Point of Sale system to sell and upsell products and services, including locker rentals, equipment valet, ski school lessons, tickets, and season passes.
Arrive on time and appropriately dressed for the work environment, work in department locations as needed, and maintain readiness regardless of weather conditions.
Take initiative, work as part of a team, complete additional tasks or projects, cross-train for other departments as required or assigned, and attend mandatory staff meetings and training.
Perform other duties as assigned.