Guest Services Attendant

The Salvation Army Southern California•Coeur D'Alene, ID

22h

About The Position

The Guest Services Attendant creates exceptional customer service experiences by assisting customers, clients, and members, processing memberships and program sales, and providing information about available programs. The role handles point-of-sale operations, communications, membership changes, scholarship applications, administrative tasks, and customer concerns while maintaining a clean and secure sales area and following organizational policies and safety rules. The attendant must be able to work independently, including opening and closing shifts, and contribute to a team-oriented environment. Qualified individuals must be able to perform the essential duties with or without reasonable accommodation.

Requirements

High school diploma or GED equivalency.
Consistent attendance, accountability, and a positive attitude.
Ability to communicate effectively with clientele and staff.
Ability to relate positively and energetically to staff, clients, members, and customers.
Ability to maintain a non-judgmental attitude.
Ability to work independently with minimal supervision and as part of a team.
Command of English and excellent verbal and written communication skills.
Ability to work in a fast-paced environment and remain poised under pressure.
Excellent telephone skills.
Ability to empathize and communicate with low-income and vulnerable people.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, and pull objects such as files and file-cabinet drawers, and reach overhead.
Ability to operate a telephone and desktop computer.
Ability to lift up to 40 pounds.

Nice To Haves

Previous cashier and/or customer service experience.
Experience with computer software applications, ability to learn new software with basic training, and proficient typing skills.
Knowledge of Salvation Army policies and procedures.

Responsibilities

Provide prompt, courteous service to customers, clients, and members.
Handle cash, make change, operate the POS system, and assist customers according to established procedures.
Answer incoming calls, welcome visitors, respond to emails, and direct calls to the appropriate program or staff member.
Process memberships, including new memberships and complex membership changes.
Manage voicemail and return calls promptly.
Maintain knowledge of programs and facilities.
Resolve conflicts and support positive customer engagement.
Work independently during opening and closing shifts.
Maintain clean and orderly POS stations, kiosks, and sales areas.
Secure the POS area at the start and end of shifts, and open and close tills.
Complete assigned downtime tasks and address open cases created by members and staff.
Enter membership and program sales data.
Identify potential scholarship candidates, assist with applications, and review applications to approve or deny them.
Provide administrative support, including filing, data entry, and mailing.
Follow organizational operations, policies, procedures, and safety rules.
Attend assigned staff meetings and training.
Provide referrals to meet individual and family needs.
Maintain confidentiality.
Perform other duties as assigned.