Guest Services Attendant

ASM Global•Tysons, VA

2d•Onsite

About The Position

The Guest Services Attendant will serve as a ticket taker and/or usher, distributing programs and escorting patrons to their appropriate seats. This role involves assisting with pre-event setup, decorating, and material retrieval, as well as addressing last-minute or emergency patron needs. The attendant will also provide special accommodations for various groups, including those with physical challenges, senior citizens, students, and groups.

Requirements

Demonstrate exceptional skills in customer relations, communications and problem solving.
Follow oral and written instructions and communicate effectively with other in both oral and written form.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
High school diploma or G.E.D.
One (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Works in conjunction with House Managers
Serves as the first line for patron issues and concerns/issues
Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
Serve as coat check attendant.
Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups.
Work extended and/or irregular hours including nights, weekends and holidays as needed.