Guest Services Agent, Kohler Hospitality

Kohler Co.•Kohler, WI

3d•Onsite

About The Position

The Guest Services Agent is part of Kohler Hospitality’s guest services team and helps create a welcoming arrival and memorable stay for guests. The position is onsite in Kohler, Wisconsin, and is a casual, part-time role with weekday and weekend shifts that vary between 6:00 a.m. and 11:00 p.m. The agent greets and registers guests, escorts them and their luggage to their rooms, assists with vehicle valet and parking directions, and helps arrange reservations at resort properties. The role also involves maintaining the cleanliness and seasonal or event-appropriate arrangement of guest areas, sharing information about facilities, operating hours, activities, and local attractions, and notifying a supervisor about guest problems or unusual circumstances.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license.
Strong verbal and written communication skills are necessary.
Must be authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

Welcome guests with an appropriate greeting and use of their last name.
Register guests in the property management system.
Escort guests to their rooms with their luggage.
Valet guests’ vehicles when requested or direct them to self-parking areas.
Assist guests with reservation requests for resort properties.
Keep the Grand Hall, front desk, solarium, terrace, SPA, storage closets, and building exterior clean.
Maintain furniture arrangements as required by the season or events.
Provide detailed information about in-house facilities, operating hours, daily activities, and area attractions.
Inform a supervisor of guest problems or unusual circumstances.