Guest Services Agent, Kohler Hospitality

Kohler Co.•Kohler, WI

5d•$10 - $16•Onsite

About The Position

The Guest Services Agent is part of Kohler Hospitality’s guest services team, which welcomes guests and helps shape their experience. The position is onsite in Kohler, Wisconsin, and is a casual, part-time opportunity with weekday and weekend work. Shifts vary between 6:00 a.m. and 11:00 p.m. The agent greets and registers guests, escorts them and their luggage to their rooms, assists with valet parking or directions to self-parking, and helps arrange reservations at resort properties. The role also includes maintaining clean and orderly guest areas, sharing detailed information about facilities, operating hours, activities, and local attractions, and alerting a supervisor to guest problems or unusual circumstances.

Requirements

Must be 18 years or older.
Must possess a valid driver’s license.
Strong verbal and written communication skills.
Must be authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

Greet arriving guests with a welcoming sense of arrival, using the proper greeting and the guest’s last name.
Register guests in the property management system.
Escort guests to their rooms with their luggage.
Valet guests’ vehicles when requested or provide directions to self-parking areas.
Assist guests with requested reservations for resort properties.
Maintain clean work areas, including the Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
Maintain furniture arrangements as required by the season or event.
Provide in-depth knowledge of in-house facilities and hours of operation, daily activities, and area attractions.
Inform a supervisor of guest problems or unusual circumstances.