Full-Time Front Desk Agent

Horseshoe Bay Resort • Fairfax, VA

5h

About The Position

A Guest Services Agent greets and registers guests and checks them out of the hotel, supporting the hotel's efforts to deliver outstanding guest service and financial profitability. The role includes completing guest registration and checkout, providing information about the hotel and local area, promoting services and facilities, responding to requests and resolving guest concerns, and relaying messages.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with checkout by ensuring rooms and services are correctly accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other general product information, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed