Guest Service Supervisor 4pm-12am

My Place Hotels•Dickinson, ND

2d•$18 - $19•Onsite

About The Position

The Guest Service Supervisor oversees the guest experience and hotel operations during their shift, managing Guest Service Representatives and working closely with the General Manager. The role is hands-on and visible, and leads by example to ensure employees follow established policies and procedures. The position involves guest service, staff support, front desk and reservation processes, reporting, safety and security checks, key control, and laundry assistance. Occasional local day travel may be required; overnight travel is not anticipated.

Requirements

High school degree or equivalent.
Proficiency in Microsoft Office and basic computer applications.
Excellent verbal and written communication skills.
Ability to manage multiple tasks while maintaining accuracy and organization.
Reliability, professionalism, and consistency.
Strong attention to detail, particularly for financial transactions and guest records.
Ability to stand for prolonged periods (90–100%) at the front desk and work on a computer.
Ability to reach 60 inches in height and move around the building, including walking up and down stairs.
Ability to push or pull vacuums, shovels, cribs, and rollaways weighing up to 50 pounds.
Ability to lift up to 30 pounds of supplies and linens.

Responsibilities

Deliver outstanding service and treat guests and colleagues with respect and courtesy.
Assist with staff training and interview processes, and oversee Guest Service Representatives.
Support the General Manager by logging and reporting employee call-offs during the GM’s off-site hours and documenting them for payroll.
Manage guest arrivals and departures using the property management system, including processing room, tax, pet-fee, and other hotel-service charges.
Know room rates, amenities, and accessible room features; inform guests about hotel amenities and local attractions; and promptly and professionally address concerns or complaints.
Operate the phone system, transfer calls, schedule wake-up calls, and make reservations by phone, email, and in person while documenting confirmations and cancellations.
Maintain and review the Front Desk Log each shift and complete the Night Audit Checklist, cash logs, call logs, and other organized business records.
Follow safety and security protocols, conduct hourly checks of hotel floors, stairwells, and exterior doors, and record safety concerns.
Issue and log master keys and key cards for housekeeping and maintenance staff and conduct daily inventory checks.
Assist with laundry by washing, drying, folding, and storing linens.
Perform additional tasks as directed by the General Manager.