Guest Services Representative 4pm-12am

My Place Hotels•Dickinson, ND

2d•$16 - $17

About The Position

My Place Hotel- Dickinson is seeking a motivated, detail-oriented Guest Services Representative to serve as a central point of contact for guests and help ensure a seamless stay from reservation through check-out. The role involves guest service, front desk and administrative tasks, financial transactions, safety and security checks, cleaning, and support for housekeeping. The listed shift is 4pm–12am.

Requirements

Proficiency in Microsoft Office and basic computer applications.
Strong verbal and written communication skills.
Ability to multitask while maintaining accuracy and organization.
Reliability, professionalism, and consistency.
Attention to detail, particularly with financial transactions and guest records.

Responsibilities

Welcome and greet guests; handle check-ins, check-outs, and reservations.
Accurately record room, tax, My Store, and pet-fee charges according to hotel policy.
Provide guests with information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
Address and resolve guest concerns and complaints professionally.
Operate the phone system, take and transfer calls, record messages, and manage wake-up calls.
Complete credit card authorizations and handle cash transactions and guest change accurately.
Maintain daily records, prepare the Night Audit Checklist, manage cash and call logs, and update the Front Desk Log.
Report front desk, guest relations, or maintenance issues to the General Manager.
Follow safety and security protocols; inspect floors and stairwells, check outside doors, and ensure outside lighting works properly.
Promote the Stay Rewarded Loyalty Program.
Assist with laundry, clean and sanitize common areas, stock supplies, make coffee, and stock the coffee bar.
Keep entrances and sidewalks free of snow and ice.
Deliver guest supplies such as rollaway cribs, towels, and soap.
Issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when needed, especially when the hotel is full or housekeeping staff is short.