Guest Service - Security Staff - Dillard House, a Farm Resort

Legacy Ventures•Dillard, GA

6d•Onsite

About The Position

The Guest Service - Security Staff member performs protective and enforcement functions in a courteous, restrained manner during emergencies, disturbances, threats to life or property, and other undesired conduct, helping maintain a safe and secure resort environment. The role combines security patrol and incident response with guest service and front-desk support. The position involves spending most of the shift on foot patrol throughout the interior and perimeter of the resort, while maintaining radio contact with and visual access to the Front Desk/Night Auditor when not on rounds. Duties include monitoring safety and security conditions, responding to alarms and complaints, assisting guests and team members, supporting emergency response, documenting incidents, and carrying out additional resort and guest-service tasks as needed. The role requires a flexible schedule, including days, evenings or nights, weekends, and holidays.

Requirements

Must have a flexible schedule and be able to work days, evenings, or nights on any day of the week, including weekends and holidays.
Exceptional customer service skills.
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
Ability to work well in a team environment.
Self-starting personality and even disposition, with the ability to communicate effectively with guests and staff.
Excellent written, verbal, and organizational skills.
Computer literacy and financial management skills.
High school diploma or GED, one to three years of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

College degree preferred.

Responsibilities

Patrol the resort interior and perimeter on foot, including walking and climbing stairs, to identify security and safety risks or undesirable conditions.
Maintain radio contact with the Front Desk/Night Auditor, use proper radio etiquette, and remain in the Lobby area with visual contact of the Front Desk/Night Auditor and front door when not on property walks.
Maintain order, attend to guest welfare, assist with door-lock problems, and help guests enter their rooms or escort them to their rooms.
Coordinate calm and timely responses to fires, safety hazards, threats to life or property, medical emergencies, and other emergency conditions.
Address undesired conduct and potential violations of resort policy to protect guests, team members, patrons, and property.
Check visitor or team-member identification as necessary and open secured areas for authorized personnel.
Check lights and door locks; investigate auto accidents, thefts, room theft complaints, assault complaints, and other incidents.
Respond to complaints, security alarms, team-member altercations, intoxicated guests, and suspicious persons.
Assist outside agencies as necessary and provide escorts.
Monitor CCTV cameras if applicable and report suspicious behavior or alarms to the supervisor on duty by radio.
Check safety hazards, make rounds, and conduct walk-through observations of the entire resort.
Administer First Aid and CPR as necessary, perform the Heimlich maneuver when needed, and provide additional medical assistance following an incident.
Complete clear and concise Incident/Accident Reports and maintain and review the daily activity log.
Maintain confidentiality regarding guest and team-member incidents.
Hold briefings with Guest Services staff at the beginning and end of the shift.
Learn and monitor the property's life-safety systems, including the building layout, alarm pull stations, fire extinguishers, and sprinklers.
Answer and dispatch calls from the security telephone and safety hotline, responding in a timely manner according to priority.
Answer phones, receive deliveries, deliver requested items to guest rooms, make wake-up calls, and pick up items left on the property during rounds.
Assist the Front Desk with express check-outs and newspaper delivery.
Handle Lost and Found items according to resort standards.
Work special functions as requested and perform other job-related duties as assigned.
Promote safe work practices and follow the company's service standards, policies, and rules of conduct, including appearance, grooming, attendance, and safe and efficient operations.