Guest Service Representative - Dillard House, a Farm Resort
About The Position
The Guest Service Representative is responsible for greeting and registering guests, providing outstanding service throughout their stay, and settling their accounts at checkout. The position includes registering guests, making and modifying reservations, operating the resort phone system, and providing concierge services. The representative provides attentive, courteous, and efficient service before guests’ arrival and throughout their stay while helping maximize room revenue and occupancy. The Dillard House, a Farm Resort, is part of the Legacy Ventures portfolio. Located in Dillard, Georgia, the property is described as a mountain farm resort in Rabun County, offering authentically sourced cuisine, outdoor activities, and Southern hospitality.
Responsibilities
- Greet and register guests, assign rooms, and process payments.
- Handle reservations, incoming calls, messages, and guest inquiries.
- Provide local area information and assist with dining, transportation, and tour arrangements.
- Maintain accurate guest records and perform shift reports.
- Address guest requests promptly and courteously.
- Promote hotel services through suggestive selling to help maximize revenue.
- Follow service standards, dress code, and safety procedures.
- Assist with front desk operations, including PBX and reservationist duties, as needed.
- Create a welcoming environment through professional communication and attention to detail.
- Provide attentive, courteous, and efficient service before guests’ arrival and throughout their stay.
- Help maximize room revenue and occupancy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
