Guest Service Representative

Parable Hospitality • Anaheim, CA

5h • $18 - $21

About The Position

As a Guest Service Representative at Residence Inn Anaheim Hills-Yorba Linda, you will welcome guests, support them throughout their stays, and help keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. The hotel is an all-suite, extended-stay property in Anaheim Hills, offering suites with fully equipped kitchens and separate living and sleeping areas, complimentary hot breakfast, an outdoor pool and whirlpool, a fitness center, an outdoor fire pit, a sports court, and on-site laundry. The property is near Anaheim Hills Festival, Disneyland, Yorba Linda, shopping, dining, and major business destinations.

Success in this role means helping guests feel welcomed, cared for, and confident while keeping the front desk organized and efficient. The position requires warm, professional guest interactions and dependable follow-through as part of the hotel team.

Requirements

• At least 1 year of customer service or related experience is preferred.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident guest interaction style.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized, and make sound judgments in a fast-paced environment.
• Comfort handling cash, credit transactions, and basic accounting procedures.
• Basic computer, typing, and cash register skills.
• Dependability and willingness to support the team wherever needed.
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

• Previous hotel front desk experience is a plus, but not required.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information.
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience.
• Stay informed about hotel amenities, in-house activities, and local events to assist guests.
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests.
• Receive, sort, and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and communication tools to keep the team informed.
• Communicate effectively with guests and fellow team members across departments.
• Assist other hotel teams as needed to support the overall guest experience.
• Maintain a professional, positive, and courteous presence throughout guest interactions.

Benefits

• 401(k)
• Vacation and sick leave
• Team Member Travel Program with hotel and dining discounts
• Marriott Team Member Rates
• Opportunities to connect, give back, and build community through team events and volunteering

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed