Guest Service Representative

Margaritaville Resort Gatlinburg (Diverse Concepts, LLC)•Gatlinburg, TN

13d•$16 - $16

About The Position

Provide genuine, efficient, and friendly front-of-house service to ensure smooth hotel operations. The Guest Service Representative assists guests throughout their stay, follows front desk procedures, supports accurate cashiering and billing, and coordinates with hotel staff to deliver consistent service.

Requirements

Availability to work either the first or second shift.
Willingness to work holidays and weekends.
Friendly, outgoing personality and professional appearance.
Positive attitude and excellent communication skills.

Nice To Haves

Hospitality experience and/or customer service experience.

Responsibilities

Greet guests and courteously answer questions about the hotel and local area.
Check guests in and out efficiently and in a friendly manner.
Resolve complaints positively.
Answer phones, direct calls, and take reservations.
Follow front desk procedures to ensure accuracy, five-star service, and consistency.
Handle cash and check cashier closings and deposits.
Monitor guests with high balances and outstanding payments, and take appropriate action.
Monitor VIPs, special requests, and packages; ensure timely delivery and charging for items.
Be attentive, friendly, helpful, and courteous to team members and guests.
Wear the proper uniform and keep it clean, neat, and wrinkle-free.
Attend regularly scheduled front desk personnel meetings.
Work with the group sales manager to manage rooming lists, room assignments, and cutoff dates, and to ensure smooth check-in, check-out, and accurate billing.
Follow hotel safety policies, procedures, and standards.
Handle other duties as assigned by the Front Office Manager.