Guest Service Representative

My Place Hotels•Marion Township, OH

13d

About The Position

My Place Hotel in Marion, Ohio, is hiring a dependable Guest Service Representative to support front desk operations and provide guests with a welcoming, professional experience. The role combines customer service, administrative tasks, and hands-on hotel operations. Representatives assist guests from reservation through departure, maintain accurate guest charges, answer questions, and help keep the property safe, clean, and well-stocked. The position requires basic computer proficiency, strong communication and customer service skills, organization, attention to detail, reliable attendance, and comfort handling cash and records. Pay is $13 per hour, with monthly bonus opportunities. Bi-weekly direct deposit, flexible scheduling, cross-training, and opportunities for growth and advancement are also offered. Available shifts are 7 a.m.–3 p.m. and 3 p.m.–11 p.m.

Requirements

Basic computer proficiency.
Strong communication and customer service skills.
Ability to multitask while remaining organized and professional.
Reliable attendance and attention to detail.
Comfort handling cash and records.

Responsibilities

Complete guest check-ins and check-outs and manage reservations.
Accurately record guest charges, including room rates, taxes, My Store purchases, and applicable pet fees.
Explain hotel amenities and loyalty rewards, and provide information about local dining, shopping, and attractions.
Respond to guest questions and concerns courteously and with a focus on solutions.
Assist with laundry; clean and sanitize common areas; stock supplies; maintain the coffee bar; and keep entrances and sidewalks clear of snow and ice.
Answer and transfer phone calls, record messages, and coordinate guest wake-up requests.
Process credit card authorizations and cash transactions, maintain logs, complete shift paperwork, and assist with night audit documentation when scheduled.
Promptly communicate guest service, maintenance, or operational concerns to the General Manager.
Follow safety and security procedures, including routine walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting.
Deliver guest items such as towels, cribs, or toiletries.
Issue and track keys and key cards for housekeeping and maintenance.
Assist with guest room cleaning during high occupancy or limited staffing.