Guest Service Representative

Parable Hospitality • Newport Beach, CA

8d • $23 - $25 • Onsite

About The Position

The Guest Service Representative is a front desk team member at Bay Shores Peninsula Hotel, a boutique coastal hotel on Newport Beach’s Balboa Peninsula. This role creates a warm welcome, supports guests throughout their stay, and keeps front desk operations running smoothly with professionalism, accuracy, and genuine hospitality.

The representative handles guest arrivals and departures, transactions and accounts, reservations, calls, wake-up requests, and guest communications. They provide information and recommendations about the hotel and surrounding area, stay informed about amenities and local events, and work with other hotel teams to support a positive guest experience. Success means guests feel welcomed and cared for, the front desk remains organized and efficient, and the team can rely on the representative to follow through.

Requirements

• At least 1 year of customer service or related experience is preferred.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment.
• Comfort handling cash, credit transactions, and basic accounting procedures.
• Basic computer, typing, and cash register skills.
• Dependable and willing to support the team wherever needed.
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

• Previous hotel front desk experience is a plus, but not required.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information.
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience.
• Stay informed about hotel amenities, in-house activities, and local events to assist guests.
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests.
• Receive, sort, and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and communication tools to keep the team informed.
• Communicate effectively with guests and fellow team members across departments.
• Assist other hotel teams as needed to support the overall guest experience.
• Maintain a professional, positive, and courteous presence throughout every guest interaction.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Vacation and sick leave.
• Team Member Travel Program with hotel and dining discounts.
• Opportunities to connect, give back, and build community through team events and volunteering.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed