Guest Service Representative

WSLM Recruiting • Lehi, UT

7d • $14 - $16

About The Position

The Guest Service Representative is a front-desk role at Staybridge Lehi with Western States Lodging & Management. The representative welcomes guests and supports a smooth hotel experience from check-in through check-out by assisting with reservations, guest requests, payments, and account accuracy. The role involves frequent guest interaction, maintaining a clean and organized front desk and lobby, following hotel and brand standards, and providing professional service in a fast-paced environment. The representative may also drive the hotel shuttle when required and appropriately authorized, depending on the property.

The position offers hourly pay of $14–$16, with the starting rate based on experience and qualifications. The position participates in a compensation program with opportunities for future pay growth based on performance and career development. Benefits listed include a 401(k) with a dollar-for-dollar company match up to 4%, hotel discounts at select properties, and, for eligible full-time associates, medical, dental, and vision insurance, Health Savings Account options, optional supplemental coverage, PTO, and vacation benefits.

Requirements

• High school diploma or equivalent preferred.
• 0–1 year of experience in hospitality, customer service, front desk operations, or a related field; similar experience is preferred but not required.
• Excellent customer service and interpersonal skills.
• Friendly, professional, and welcoming communication style.
• Clear verbal and written communication skills.
• Basic computer skills and ability to learn hotel property-management and payment-processing systems.
• Strong attention to detail when handling reservations, guest accounts, and payment transactions.
• Ability to communicate effectively and positively with guests, potential clients, supervisors, and fellow associates.
• Commitment to providing exceptional service and resolving guest needs professionally.
• Availability to work some weekends and holidays as business needs require.
• Ability to frequently walk and stand, and to bend, stoop, sit, stand, and reach throughout the shift.
• Ability to occasionally lift and move items weighing up to 25 pounds using proper body mechanics and lifting techniques.

Nice To Haves

• Similar experience in hospitality, customer service, front desk operations, or a related field.

Responsibilities

• Welcome guests with a friendly, professional, and helpful attitude.
• Assist guests with check-in and check-out, including registering guests, assigning rooms, issuing room keys, and processing payments.
• Accommodate special requests whenever possible to create a personalized guest experience.
• Answer phone calls and respond promptly and professionally to guest questions and requests.
• Provide information about hotel amenities, services, current promotions, and local attractions.
• Assist with pre-registration and reservation blocking when needed.
• Handle guest concerns professionally and escalate issues to leadership when additional assistance is needed.
• Follow established cash handling, credit, and check-cashing policies and procedures.
• Complete assigned front desk checklists and daily responsibilities accurately.
• Audit group guest accounts to ensure charges and postings align with applicable sales contracts.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Stay knowledgeable about brand-specific front desk standards, requirements, and promotions.
• Demonstrate Western States Lodging & Management hospitality and service standards during every guest interaction.
• Drive the hotel shuttle when required and appropriately authorized, depending on the property.

Benefits

• 401(k) with a dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Medical, dental, and vision insurance plans for eligible full-time associates.
• Health Savings Account options for eligible full-time associates.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits for eligible full-time associates.
• Opportunities for future pay growth based on performance and career development.
• Ongoing professional development and opportunities for long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED