Guest Service Representative

Marriott • Los Angeles, CA

12d • $28 - $35

About The Position

The Guest Service Representative helps create a memorable and distinctive stay by taking ownership of the guest experience throughout the hotel. The role extends beyond traditional front-desk duties and involves moving around the work area, responding to guest needs, handling operational tasks and reports, delivering quality meals, and sharing information about local highlights. The position calls for a guest-first approach and a willingness to take initiative and handle a variety of duties.

The representative is expected to help maintain a safe workplace, follow company policies and procedures, protect confidential information and company assets, uphold quality standards, and maintain a professional uniform, appearance, and communication style. The work involves extended periods of standing, sitting, or walking and hands-on physical tasks. Other reasonable job duties may be assigned.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take ownership of the guest experience throughout the hotel with a guest-first mindset.
• Process operational needs and complete reports.
• Address guest requests.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED