Guest Service Representative

Coborn's, Inc.•Rice Lake, WI

13d

About The Position

The Guest Service Representative provides remarkable service at the Guest Service Counter by offering specialty products and services not typically available at traditional grocery retailers, such as money orders, Western Union, dry cleaning, and postage. The role supports the front end and the rest of the store by handling cashier interventions, transaction reversals and corrections, returns, coupon refunds, exchanges, and other unique transactions. The position also performs front-end functions, assists guests with merchandise and transaction issues, conducts cashier accuracy audits, troubleshoots basic problems, and reports concerns to store management. It provides backup across bookkeeping, Guest Services, cashiering, bagging, and cart-pushing, and supports the Guest Service Manager and Senior Guest Service Manager when they are absent.

Responsibilities

Maintain a “Say Yes to the Guest” attitude and provide remarkable guest service.
Perform front-end functions, including cashiering, bagging, operating money order, electronic payment, postal, and lottery equipment, making copies, Western Union transactions, and bookkeeping.
Assist guests with returned merchandise, overrings, and overcharges.
Conduct cashier accuracy audits.
Provide low-level troubleshooting and inform store management about issues involving pricing, equipment breakdowns, service levels and standards, and personnel.
Provide backup in bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts at company-owned locations.
DailyPay access to pay before payday.
Paid time off (PTO/vacation).
Paid floating holidays and time-and-a-half pay for hours worked on company-recognized holidays.
Sunday premium pay of an additional $1 per hour for hours worked on Sundays, with some exclusions.
Paid military leave.
Employee recognition programs with monetary rewards, including in-store vouchers, years-of-service recognition, and employee of the month.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program with unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace for travel, electronics, auto and home insurance, entertainment, and more.
Career growth and development tools, resources, and opportunities.
401(k) plan with matching of up to 20% of the first 5% contributed.
Participation in the Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary benefits, including vision, accident, and critical illness insurance.
For eligible full-time employees: medical and dental insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), tuition reimbursement, adoption reimbursement, paid family caregiver leave, term life insurance, accidental death and dismemberment insurance, and short- and long-term disability insurance.