Guest Service Representative

The Alfond Inn • Winter Park, FL

12d

About The Position

The Guest Service Representative maximizes revenue and creates value by providing excellent customer service. The role includes effective reservation sales, efficiently and accurately handling guest accounts, and assisting throughout the guest experience, including check-in, check-out, and problem resolution. The representative helps guests enjoy their stay by responding to inquiries, coordinating requests, and maintaining a welcoming and organized front desk.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure under pressure.
• Demonstrate very good phone skills.

Nice To Haves

• Prior customer service experience is preferred.
• A high school diploma or equivalent work experience is preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest inquiries by phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Follow company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of hospitality industry developments and participate in training programs as required.

Benefits

• Health plan contributions of up to 80% toward individual plans.
• Affordable dental and vision insurance.
• FSA and HSA options.
• 401(k) plan with a discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program.
• Sober support network and recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional benefits may be available based on property-specific locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed