GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER • Cypress, CA

12d • $17 - $18

About The Position

As a Guest Service Representative, you assist guests with check-ins, check-outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. The role involves welcoming guests, helping resolve issues, processing payments, coordinating with hotel departments, and providing general hotel and local information. The position is part-time at the Hampton Inn Cypress in Cypress, California, with a stated hourly pay range of $17.00–$17.50.

Requirements

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfort using computers and hotel systems.
• Dependable and organized, with the ability to multitask.
• Flexible to work any shifts, including holidays and weekends.

Nice To Haves

• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and promptly resolve issues.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Keep the front desk area clean and organized.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Benefits

• Supportive team environment.
• Opportunities to grow in front desk and hotel operations.
• A role where you meet new people and make a daily impact.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed