PT AM Front Desk incl weekends

Schulte Hospitality Group • Westwood, MA

2d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative. The role supports hotel front desk operations and delivers attentive, personalized guest service in keeping with the company’s hospitality-focused service culture. Responsibilities include welcoming guests, assisting with arrivals and departures, responding to inquiries, managing cash responsibly, and maintaining an organized front desk. The position is part-time and includes weekends.

Schulte Hospitality Group offers an employee-focused workplace with opportunities for development and career growth. Benefits and compensation details may vary by eligibility and will be discussed during the interview process.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, counting it at the beginning and end of the shift.
• Complete cash drops according to cash-handling procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guests’ personally identifiable information.
• Follow check-in and check-out checklists and obtain required identification documents and payment upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED