Front Desk Associate AM

Atrium Hospitality • Charlotte, NC

1d • Onsite

About The Position

The Front Desk Associate oversees front desk operations and serves as a problem solver for guests and teammates. The role handles guest check-ins and check-outs, supports and trains new front desk team members, and resolves guest issues quickly and professionally. Daily tasks also include distributing event sheets, supporting the business center, and keeping the lobby guest-ready.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Comfort using hotel systems and other technology.
• Ability to lift 50 pounds and remain on your feet.

Nice To Haves

• Experience in hospitality or leadership.

Responsibilities

• Oversee front desk operations and act as a problem solver for guests and teammates.
• Handle guest check-ins and check-outs accurately and warmly.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Distribute event sheets, support the business center, and keep the lobby guest-ready.

Benefits

• Career growth and learning opportunities, including internal promotions.
• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED