PT AM Front Desk incl weekends

Schulte Companies • Westwood, MA

1d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support its hospitality team. The position focuses on welcoming guests, recognizing them personally, and responding promptly to their needs and inquiries. The representative follows front desk procedures for arrivals and departures, handles guest information and payments appropriately, and maintains an organized front desk area. The posting describes the role as part-time and indicates that weekends are included.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Count the issued bank at the beginning and end of the shift.
• Make cash drops according to proper cash-handling procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest PPI data.
• Follow the check-in and check-out checklist.
• Retrieve required identification documents and form of payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates, subject to company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED