Front Desk Attendant (AM)

Chrome Hearts • Malibu, CA

4d • $23 - $25 • Onsite

About The Position

The Front Desk Attendant (AM) is a primary point of contact for hotel guests and provides personalized, attentive service throughout their experience. The role manages check-ins and check-outs, guest inquiries, reservations, and daily front desk operations while maintaining the hotel’s standards of hospitality, discretion, and attention to detail.

The position is based in a luxury boutique hotel and involves frequent interaction with guests and coordination with hotel staff. Scheduling is based on AM shifts to accommodate occupancy needs, which may vary by season. The role requires flexible shift availability, including weekends and holidays.

Requirements

• Previous front desk, hotel, or customer service experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Professional demeanor and a strong commitment to guest satisfaction.
• Excellent attention to detail and organizational skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfort using computers, reservation systems, and payment-processing systems.
• Flexible availability to work weekends, holidays, and varying shifts as needed.

Nice To Haves

• Previous front desk, hotel, or customer service experience.

Responsibilities

• Welcome guests warmly and provide personalized, professional service.
• Manage guest check-ins, check-outs, reservations, and payment processing.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Coordinate with housekeeping and other hotel staff to ensure rooms are ready and guest needs are met.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Communicate hotel amenities, policies, and local recommendations to guests.
• Maintain a clean, organized, and professional front desk area while protecting guest privacy.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed