Hotel Guest Service Representative

BMI Hospitality Management • Olympia, WA

8d

About The Position

The Guest Service Representative at Towneplace Suites by Marriott Olympia greets arriving guests and completes standard check-in procedures using manual and computerized methods. The role answers inquiries and accepts reservations in person, by email, and by telephone, and assists guests with directions and information about local activities. The representative records front-desk financial transactions and maintains good customer relations by staying informed about hotel and area functions and responding to questions and concerns promptly and knowledgeably.

The position calls for a friendly, cheerful, and courteous demeanor, support for department communications and hotel operations, and cooperation with other associates and departments. The representative follows safety and sanitation procedures and reports suspicious activity to management. Other duties may be assigned, requested, or deemed necessary by management.

Requirements

• Strong computer skills, including Microsoft Office.
• Ability to type at least 40 words per minute.
• Ability to learn new web applications.
• Strong work ethic.
• Ability to stand for extended periods.
• Ability to lift up to 20 pounds.
• Must be able to work weekends and holidays.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet arriving guests and complete standard check-in procedures using manual and computerized methods.
• Answer inquiries and accept reservations in person, through email, and by telephone.
• Help guests with directions and information about area activities.
• Control and record front-desk financial transactions.
• Stay informed about in-house and area functions to respond to guest questions and concerns in a timely, knowledgeable manner.
• Maintain a friendly, cheerful, and courteous demeanor.
• Contribute to and maintain department and front-desk information and communication sources, such as log books.
• Assist other associates and departments to support the overall performance of the department and hotel.
• Follow safety and sanitation procedures and report suspicious activity to management.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision offered after the qualification period.
• Competitive performance bonuses with potential for up to $450 monthly.
• 401(k) with match offered after the qualification period.
• Employee discounts at Marriott Hotels worldwide.
• Washington State Paid Sick Leave.
• Vacation time accrued based on hours worked.
• Free parking.
• Overtime pay for holidays worked; 10 holidays per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed