Hotel Guest Service Representative

BMI Hospitality Management • Olympia, WA

6d

About The Position

The Guest Service Representative at Towneplace Suites by Marriott Olympia greets arriving guests and completes standard check-in procedures using manual and computerized methods. The representative answers inquiries, accepts reservations in person, by email, and by telephone, and assists guests with directions and information about area activities. The role also handles and records front-desk financial transactions, maintains knowledge of hotel and local events to respond promptly and knowledgeably to guest questions, and contributes to effective department communication and hotel operations. The representative is expected to maintain a friendly, cheerful, and courteous demeanor, follow safety and sanitation procedures, report suspicious activity to management, and assist other associates and departments as needed. Other duties may be assigned, requested, or deemed necessary by management.

Requirements

• Strong computer skills, including Microsoft Office.
• Ability to type 40 or more words per minute.
• Ability to learn new web applications.
• Strong work ethic.
• Able to stand for extended periods of time.
• Able to lift up to 20 lbs.
• Must be able to work weekends and holidays.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Greet arriving guests and complete standard check-in procedures using manual and computerized methods while ensuring guest satisfaction.
• Answer inquiries, accept reservations in person, by email, and by telephone, and help guests with directions and area activities.
• Control and record financial transactions at the front desk.
• Stay informed about in-house and area functions to provide timely, knowledgeable responses to guest questions and concerns, in person and by telephone.
• Maintain a friendly, cheerful, and courteous demeanor.
• Contribute to and maintain department and front-desk communication sources, including log books.
• Assist other associates and departments to support the performance of the department and hotel.
• Follow safety and sanitation procedures and report suspicious activity to management.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision coverage offered after the qualification period.
• Competitive performance bonuses, with potential for up to $450 monthly.
• 401(k) with match offered after the qualification period.
• Employee discounts at Marriott Hotels worldwide.
• Washington State Paid Sick Leave.
• Vacation time accrued based on hours worked.
• Free parking.
• Overtime pay for holidays worked; 10 holidays per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed