Guest Service Representative - MARRIOTT

Schulte Companies • Surfside, FL

2d

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Representative for a Marriott property. The role focuses on welcoming guests, providing attentive front-desk service, and supporting hotel operations. The representative handles guest arrivals and departures, telephone inquiries, VIP check-ins, cash and payment procedures, and the organization of the front desk and lobby. The position requires prior front-desk experience, knowledge of hotel front-desk operations, and effective communication and time-management skills.

Requirements

• At least one year of experience in front-desk operations.
• In-depth knowledge of hotel front-desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, counting it at the beginning and end of each shift.
• Complete cash drops according to cash-handling procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow procedures for handling guest personally identifiable information (PPI).
• Follow check-in and check-out checklists.
• Retrieve required identification documents and forms of payment from guests upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED