Guest Service Representative (FT) - Marriott Nashville Airport

Schulte Hospitality Group • Nashville, TN

7d • Onsite

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Representative to join the team at the Marriott Nashville Airport. The role focuses on creating positive guest experiences and supporting front desk and lobby operations. The position includes a benefits package, career development opportunities, and hotel and travel discounts. The company operates more than 200 locations across 38 states and 3 countries.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, complete cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information.
• Follow checklists during guest check-in and check-out, and retrieve required identification documents and payment upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Flexible scheduling
• Travel perks and hotel discounts
• Career growth and development opportunities
• Daily Pay
• Free telemedicine and virtual mental health care access starting on day one
• Multiple health insurance options
• Life insurance options
• 401k plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED