Guest Service Representative (FT) - Marriott Nashville Airport
About The Position
Schulte Hospitality Group is seeking a service-oriented Guest Service Representative to join the team at the Marriott Nashville Airport. The role focuses on welcoming guests, supporting front desk operations, responding to guest needs, and helping create memorable guest experiences. The position is part of an inclusive, employee-focused workplace that offers opportunities for development and career growth. The hiring process may include a phone interview, interviews with managers, a drug screen, background and reference checks, and a potential employment assessment. Paid time off is available to eligible associates under the company's policy; specific compensation and benefit details will be discussed during the interview process.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- High school education at minimum.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in before arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
- Maintain an issued bank, count it at the beginning and end of each shift, handle cash drops according to procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures when handling guest personal, private, or identifying information.
- Follow the check-in and check-out checklist with guests.
- Retrieve required identification documents and form of payment upon guest arrival.
- Attend promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Flexible scheduling
- Travel perks and hotel discounts
- Career growth and development opportunities
- Daily Pay
- Free telemedicine and virtual mental health care access for all associates starting day one
- Multiple health insurance options
- Life insurance options
- 401(k) plan with company match
- Paid parental leave
- Paid time off for eligible associates
- Holiday pay
- Pet insurance
- Employee Assistance Program
- Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
