Hyatt Place Buffalo/Amherst Gallery Host
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the Hyatt Place Buffalo/Amherst. The role supports the hotel’s service culture by providing attentive, authentic hospitality to guests and team members. The company describes an inclusive, employee-focused workplace with development opportunities and a flexible work environment. The Guest Service Representative greets and recognizes arriving guests, assists with welcome amenities and VIP arrivals, handles telephone inquiries, and supports check-in and check-out procedures. The position also involves cash handling, maintaining an organized front desk, assisting with lobby activation, and protecting guests’ personal information. Additional duties may be assigned to meet business objectives.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel front desk operations.
- At least a high school education.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time-management skills.
Responsibilities
- Greet arriving guests and focus on personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in before arrival.
- Answer the telephone within three rings, respond to questions, or transfer calls as needed.
- Manage the issued bank, count it at the beginning and end of each shift, complete cash drops according to procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures when handling guest personal and payment information (PPI).
- Follow checklists during guest check-in and check-out, and obtain necessary identification documents and payment upon arrival.
- Attend promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay, allowing associates to get paid today for work today.
- Free telemedicine and virtual mental health care access for all associates starting on day one.
- Multiple health insurance and life insurance options.
- 401(k) plan with company match.
- Paid parental leave.
- Paid time off, available to eligible associates under the company policy.
- Holiday pay.
- Pet insurance.
- Employee Assistance Program.
- Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
