Gallery Host

Hyatt Place Orlando Convention Center (OTO Development)•Orlando, OK

2d•$18 - $18

About The Position

The Front Desk/Gallery Host supports guests throughout their stay, including check-in and check-out, and uses the hotel’s electronic reservation system and other computer programs to help ensure a seamless workflow. The role handles credit card and cash transactions securely, accurately, and with integrity, anticipates guest needs, and works with team members to maintain a hospitable, approachable, and customer-focused environment. The position is managed by OTO Development and reports to the Front Desk Supervisor. It requires little to no travel outside the property and surrounding area and may involve extended periods of standing, sitting, walking, bending, lifting, and squatting.

Requirements

Previous front desk or receptionist experience.
Enjoy working with people and go above and beyond to meet guest needs.
Work well with others and enjoy being part of a team.
Excellent oral, written, and interpersonal communication skills.
Strong problem-solving and solution-finding skills, with a commitment to ensuring a positive guest experience.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle credit card and cash transactions securely, accurately, and with integrity.
Anticipate guest needs and take steps to maximize the guest experience.
Work with other team members to foster a hospitable, approachable, and customer-focused environment.