Gallery Host

Hersha Hospitality Management LP • Sugar Land, TX

1d

About The Position

The Gallery Host provides guests with individualized service throughout their hotel stay. The role includes welcoming and registering guests, helping with reservations and transportation, responding to guest inquiries, supporting in-room dining, and serving as a private lounge host. The host contributes to guest satisfaction and follows safe work practices. The work schedule varies and may include holidays and weekends.

Requirements

• Previous customer service experience or equivalent training is required.
• A dynamic, engaging, and passionate personality with the ability to multitask.
• High school diploma or equivalent preferred.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet and register hotel guests, and assign rooms.
• Verify guests’ credit and establish payment methods.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change.
• Answer hotel phone calls and handle guest requests and inquiries.
• Transmit and receive messages using telephones or the PMS system.
• Deposit guests’ valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, including balancing accounts.
• Serve food in guest rooms upon request and support a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical, dental, and vision health insurance.
• Paid time off.
• 401(k) company match.
• Daily Pay.
• Free basic life insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel discounts.
• Commuter transit and commuter parking benefits.
• Employee assistance and wellness program.
• Educational and professional development.
• Referral bonus program.
• Competitive wages for full-time and part-time opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED