Gallery Host

Hyatt Place Houston Sugar Land•Sugar Land, TX

18h

About The Position

Act as host, providing guests with a full range of individualized service during their hotel stay. The role includes front-desk and guest-service activities, making external reservations, handling payments and messages, supporting in-room dining, and hosting a private lounge. Work schedules vary and may include holidays and weekends.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience required, or equivalent training.
Dynamic, engaging, and passionate personality with the ability to multitask.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customers’ credit and establish payment methods.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer the hotel phone and handle guest requests and inquiries.
Transmit and receive messages using telephones or the PMS system.
Deposit guests’ valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food in guest rooms upon request and help ensure a positive in-room dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.