Hyatt Place Buffalo/Amherst Gallery Host

Schulte Companies•Amherst, NY

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the Hyatt Place Buffalo/Amherst. The role supports the hotel’s service culture by welcoming guests, attending promptly to their needs, and providing helpful and authentic service. The position includes front desk operations, guest check-in and check-out, telephone support, cash handling, and maintaining an organized front desk area. Associates may also assist with lobby activation and perform other duties assigned to meet business objectives. The hiring process may include a phone interview, manager interview, drug screen, background check, reference checks, and a potential employment assessment. Paid Time Off is available to eligible associates under the Company’s policy; specific compensation and benefit details are discussed during the interview process.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
High school education at minimum.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.

Responsibilities

Greet arriving guests and focus on personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Count the issued bank at the beginning and end of each shift.
Make cash drops according to proper cash-handling procedures and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal, private, or identifying data.
Follow checklists when completing guest check-in and check-out.
Retrieve necessary identification documents and forms of payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access for all associates starting on day one
Multiple health insurance options
Multiple life insurance options
401(k) plan with company match
Paid parental leave
Paid time off for eligible associates in accordance with company policy
Holiday pay
Pet insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
Flexible work environment
Career growth opportunities