Guest Service Representative (PT)

Schulte Companies • Moab, UT

1d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support hotel front desk operations and provide attentive guest service. The role greets arriving guests, handles check-in and check-out procedures, responds to guest inquiries, and assists with welcome amenities and VIP arrivals. It also includes telephone coverage, cash-handling responsibilities, maintaining an organized front desk, and protecting guest personal information. The position is part-time. The company describes its workplace as inclusive, employee-focused, flexible, and supportive of employee development and career growth.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests, with a focus on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as appropriate.
• Manage the issued bank; count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures for handling guest personal and private information (PPI).
• Follow the check-in and check-out checklist with guests.
• Obtain required identification documents and forms of payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED