Guest Service Representative PT

Schulte Companies•Columbus, OH

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to provide hospitality and support hotel guests. The role focuses on recognizing guests personally, responding promptly to their needs, and supporting a positive guest experience while following hotel front desk, cash-handling, and guest-data procedures. The representative also helps maintain an organized front desk and lobby and performs other duties as assigned to meet business objectives. Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and invested in associate development. The company operates more than 200 locations across 38 states and 3 countries. The hiring process may include a phone interview, manager interview, drug screen, background check, reference checks, and a potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.

Requirements

At least one year of Front Desk Operations experience.
In-depth knowledge of hotel Front Desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.

Responsibilities

Greet arriving guests and focus on personal recognition.
Review daily arrival lists and assist in preparing and assembling welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized and assist with lobby activation as needed.
Follow proper procedures for handling guest PPI data.
Follow check-in and check-out checklists and retrieve required identification documents and payment forms upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay access, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.