Front Desk

Schulte Hospitality Group•Presque Isle, ME

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The organization emphasizes hospitality, respect, authenticity, prioritizing the needs of internal and external stakeholders, and making a positive impact. The role is part of a diverse hospitality management company operating more than 200 locations across 38 states and 3 countries, with properties and restaurants affiliated with brands including Marriott, Hilton, IHG, and Hyatt, as well as independent and boutique properties. The Guest Service Representative welcomes and assists guests, supports arrivals and check-ins, answers telephone inquiries, handles cash and guest payment and identification information in accordance with procedures, and maintains an organized front desk. The position also supports lobby activities and performs other duties as assigned to meet business objectives. Candidates need at least one year of front desk operations experience, in-depth knowledge of hotel front desk operations, and a minimum of a high school education.

Requirements

At least one year of experience in front desk operations.
In-depth knowledge of hotel front desk operations.
Minimum of a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests, focusing on personal recognition.
Review daily arrival lists and assist in preparing and assembling welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest PPI data.
Follow check-in and check-out checklists, and retrieve required identification documents and form of payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work completed today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.