Front Desk

Schulte Companies • Presque Isle, ME

7d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for front desk operations. The role supports the company’s hospitality-focused service culture and involves welcoming guests, handling check-in and check-out procedures, responding to guest needs, and maintaining an organized front desk. The representative also handles cash according to procedures and protects guest personal and payment information.

Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and supportive of associate development. It operates more than 200 locations across 38 states and 3 countries. The hiring process may include a phone interview, interviews with managers, a drug screen, background and reference checks, and a potential employment assessment. Specific compensation and benefit details are discussed during the interview process.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Maintain an issued bank; count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized and assist with lobby activation as needed.
• Follow proper procedures when handling guest personal and payment information.
• Follow check-in and check-out checklists and obtain required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED