Front Desk

Smile Doctors•Yorktown, VA

12d

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support the day-to-day operations of an orthodontic practice. The role welcomes patients and visitors, helps coordinate appointments and patient flow, handles administrative and payment tasks, and supports internal marketing initiatives. Smile Doctors describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and grow with the organization.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-time patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as needed.
Print or reprint appointment reminders and school or work excuse notes.
Make changes to the patient schedule as needed.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and encourage participation from everyone.