Guest Service Representative - Wingate Geneva PT

Schulte Hospitality Group • Geneva, OH

13d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The role supports hotel front desk operations and guest services, with a focus on personal recognition, meeting guest needs, and contributing to the company's service culture. The position includes greeting and checking in guests, preparing for arrivals, handling calls and payments, maintaining the front desk area, and supporting lobby activities. Other duties may be assigned to meet business objectives.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, and transfer calls as needed.
• Manage the issued bank, counting it at the beginning and end of each shift.
• Complete cash drops according to proper cash-handling procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow appropriate procedures when handling guest personally identifiable information (PPI).
• Follow check-in and check-out checklists and obtain required identification documents and payment methods upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting on day one
• Multiple health insurance options
• Life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off for eligible associates in accordance with company policy
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED