Guest Service Representative - Wingate Geneva PT
Schulte Companies•Geneva, OH
About The Position
Schulte Hospitality Group is seeking a service-oriented Guest Service Representative for Wingate Geneva. The role supports hotel front desk operations by welcoming guests, preparing for arrivals, managing check-ins and check-outs, responding to guest inquiries, and maintaining a clean, organized front desk. The representative follows cash-handling and guest-data procedures and helps meet guest and business needs. The position is part-time.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- At least a high school education.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time-management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in before arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
- Manage the issued bank by counting it at the beginning and end of the shift, following cash-drop procedures, and reporting cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures for handling guest personal and payment information.
- Follow the check-in and check-out checklist and obtain required identification documents and payment upon guest arrival.
- Respond promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay access.
- Free telemedicine and virtual mental health care access for all associates starting on day one.
- Multiple health insurance and life insurance options.
- 401(k) plan with company match.
- Paid parental leave.
- Paid time off for eligible associates, in accordance with company policy.
- Holiday pay.
- Pet insurance.
- Employee Assistance Program.
- Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
- Flexible work environment and opportunities for career growth.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
