Guest Service Representative - Graduate by Hilton Eugene
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for Graduate by Hilton Eugene. The role supports hotel guests through arrival, check-in, check-out, telephone assistance, and attentive service, while maintaining an organized front desk and following cash-handling and guest-data procedures. The position contributes to the company’s hospitality-focused service culture and may include other duties assigned to meet business objectives. Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and supportive of development and career growth. The company operates more than 200 locations across 38 states and 3 countries. Compensation and specific benefit details will be discussed during the interview process; PTO is available to eligible associates under the company policy.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- At least a high school education.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time-management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in prior to arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as appropriate.
- Maintain the issued bank, count it at the beginning and end of each shift, make cash drops according to proper procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures for handling guest personal and payment information (PPI).
- Follow the check-in and check-out checklist with guests.
- Retrieve necessary identification documents and form of payment upon guest arrival.
- Attend promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay
- Free telemedicine and virtual mental health care access for all associates starting on day one
- Multiple health insurance options
- Life insurance options
- 401(k) plan with company match
- Paid parental leave
- Paid time off for eligible associates under company policy
- Holiday pay
- Pet insurance
- Employee Assistance Program
- Schulte Savings Marketplace discounts, including event tickets, electronics, and gym memberships
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
