Part Time Guest Service Agent

Schulte Hospitality Group•Chino Hills, CA

13d

About The Position

Schulte Hospitality Group is seeking a part-time, service-oriented Guest Service Representative to join its hospitality team. The role supports the hotel’s service culture by providing attentive guest assistance, helping prepare for arrivals, handling check-in and check-out procedures, and maintaining an organized front desk. The position also includes telephone support, cash-handling responsibilities, and other duties assigned to meet business objectives. Schulte Hospitality Group is a division of Schulte Companies, a third-party management company operating more than 200 locations across 38 states and three countries. Its portfolio includes properties associated with Marriott, Hilton, IHG, and Hyatt, as well as independent, boutique, and lifestyle hotels and restaurants. The company describes its workplace as inclusive, employee-focused, flexible, and supportive of employee development and career growth. The hiring process may include phone and manager interviews, drug screening, background and reference checks, and a potential employment assessment. Specific compensation and benefit details are discussed during the interview process; PTO is available to eligible associates under company policy.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.

Responsibilities

Greet arriving guests, focusing on personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer the telephone within three rings, respond to questions, and transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow appropriate procedures when handling guest personally identifiable information (PPI).
Follow the check-in and check-out checklist, and retrieve required identification documents and payment upon guest arrival.
Respond promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.