Guest Service Agent | Part Time
Omni Hotels & Resorts•Carlsbad, CA
•$27 - $27
About The Position
Guest Service Agents provide a five-star welcome and departure experience and serve as ambassadors throughout guests’ stays. They create a positive first impression by welcoming guests, sharing information about the hotel and local area, and presenting the resort’s upscale amenities and services. The position performs front desk and guest-service operations, maintains accurate guest information, communicates guest needs to the appropriate departments, and helps ensure guest satisfaction and safety.
Requirements
- At least one year of hotel front desk experience.
- Prior hotel experience, including experience with Opera Cloud or similar systems.
- Strong organizational and prioritization skills.
- Ability to work effectively under pressure during periods with many arrivals and departures.
- Previous customer service experience.
- Must be able to work weekends and holidays.
- Regularly stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Frequently talk or hear; occasionally stoop. May lift or move up to 30 pounds. Close and distance vision and ability to adjust focus are required.
Nice To Haves
- Previous cashiering experience.
- Fluency in a foreign language.
- Previous guest relations training.
Responsibilities
- Answer internal, external, and parking calls using the proper protocols, greetings, and closings.
- Process in-room delivery orders; check guests in and out; and accurately settle folios, route charges, and process adjustments.
- Maintain accurate guest profiles and detailed records of guest needs or issues, and communicate them to the appropriate department or leader.
- Maintain current knowledge of hotel features and services, operating hours, room types and layouts, rates, packages, and promotions.
- Protect guest and hotel information and maintain the confidentiality of guest room access details.
- Generate, print, and distribute daily and weekly reports.
- Resolve room-status discrepancies with Housekeeping.
- Maintain knowledge of key resort personnel and departmental functions.
- Accurately log and promptly perform wake-up calls using the appropriate greeting.
- Maintain and operate parking software.
Benefits
- Comprehensive training and mentorship
- Opportunities for growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
