Guest Service Agent, Part-Time
About The Position
The Guest Service Agent supports guest satisfaction by managing timely check-ins and check-outs, handling cash and credit-card calculations, and assisting guests with directions and information about hotel outlets, local attractions, and events. The role also responds to guest complaints by researching issues, identifying effective solutions, and negotiating resolutions. Agents are expected to remain calm and alert during emergencies and periods of heavy resort activity, use sound judgment, and help maintain the appearance of the resort lobby. Other duties may be assigned by Management.
Requirements
- At least 1 year of hospitality experience.
- Strong interpersonal skills.
- Professional phone etiquette and writing skills.
- Knowledge of Microsoft Office.
- Strong organization, attention to detail, and follow-up skills.
Nice To Haves
- Bilingual in English and Spanish.
- Creativity.
- Passion for hotels and hospitality, and commitment to providing an excellent guest experience.
Responsibilities
- Check guests in and out in a timely manner to support guest satisfaction.
- Handle calculations involving credit cards and cash, from simple to complex.
- Greet guests and assist with directions to rooms, meetings, and events.
- Answer guest questions and provide accurate information about outlet hours, local attractions, directions, and events.
- Research and resolve guest complaints, including price conflicts and heating or air-conditioning issues, and negotiate effective solutions.
- Remain calm and alert during emergency situations and periods of heavy resort activity.
- Use experienced judgment and discretion to plan and implement detailed steps.
- Maintain the appearance of the resort lobby, including removing trash and organizing furniture.
- Perform other duties as assigned by Management.
Benefits
- Medical, dental, vision, voluntary life, Aflac supplemental, and pet insurance for eligible full-time associates, beginning the first of the month after 60 days of employment.
- Access to the Go Hilton team member travel program.
- 401(k) or Roth 401(k) retirement plan with up to a 4% company match.
- Seven paid holidays.
- Vacation accrual after one year of employment: two weeks for full-time associates and one week for part-time associates.
- Complimentary meals during working hours.
- Complimentary parking during working hours.
- Monthly Waterfront Wellness activities, including hosted stretching and yoga flow classes.
- Waterfront Recognition Programs, including Service from the Heart cash rewards, department appreciation celebrations, and eligibility for Associate of the Quarter or Year nominations.
- Professional development, training, and career development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
