Guest Service Agent (Part-Time)

Kimpton Hotels & Restaurants•Phoenix, AZ

About The Position

The Guest Service Agent is responsible for guest registration and check-out, PBX operations, and mail and message service while providing outstanding guest service. The agent acts as an advocate for the hotel, creates highly personalized guest experiences, and builds relationships that encourage guests to return.

Requirements

High school diploma or GED required.
Knowledge of the immediate area, services, attractions, and events.
Flexible schedule and ability to work evenings, weekends, and holidays.
Ability to work well under pressure while handling many arrivals and departures within a short period.
Familiarity with hotel systems and operations, and ability to enter information accurately.

Nice To Haves

Previous experience in a front desk or customer-facing role is preferred.

Responsibilities

Review arrivals, note special requests, and block rooms as needed.
Check hotel guests in and out in a confident, professional, and friendly manner.
Answer phone calls promptly and knowledgeably, providing complete and accurate information.
Complete the appropriate AM, PM, or Overnight checklist by the end of the shift.
Pre-assign hotel rooms, including rooms for VIPs, repeat guests, guests with packages, and guests with special requests.
Follow the established key control policy.
Ensure proper credit policies are followed.
Submit lost-and-found articles with a completed lost-and-found report.
Open, secure, and balance the daily shift bank, counting and verifying cash, check, and credit card transactions handled while on duty.
Verify the credit limit report.
Monitor room availability throughout the day.
Review the hotel's daily selling status using the yield management system.
Attend the department meeting once a month.
Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.