Guest Service Representative / F&B Attendant
About The Position
As a Guest Service Representative / AM Food & Beverage Attendant at Cottage Inn by the Sea, you will support a positive guest experience by combining Front Desk assistance with morning food and beverage service in the Bistro. You will welcome guests, assist with their stays, and serve coffee, beverages, and light meals in a friendly setting. The role also involves keeping the Bistro clean and ready for service, following established standards, and communicating with hotel team members. Success means providing warm, attentive service, handling transactions and orders accurately, and helping both the Front Desk and Bistro operate smoothly.
Requirements
- Friendly, welcoming approach and genuine interest in helping guests.
- Strong communication skills and a professional, team-oriented attitude.
- Comfort balancing Front Desk responsibilities with Bistro service.
- Ability to handle cash and credit transactions and use POS systems accurately.
- Strong attention to detail when managing guest accounts, orders, and payments.
- Ability to prepare coffee, beverages, and light food items, or learn established recipes and procedures.
- Organized, dependable, and able to prioritize tasks in a fast-paced environment.
- Comfort answering phones, responding to guest questions, and managing multiple requests.
- Knowledge of food safety and sanitation practices, or willingness to learn.
- Flexible availability for morning shifts, including weekends and holidays as needed.
- Ability to stand and walk for extended periods and frequently bend, reach, push, pull, and carry items.
- Ability to lift and carry up to 30 lbs. as needed.
Nice To Haves
- Previous customer service, hospitality, restaurant, or food and beverage experience preferred.
Responsibilities
- Welcome arriving guests and assist with check-in, check-out, and other needs throughout their stay.
- Answer guest questions, assist with reservations, and provide information about hotel amenities and local attractions.
- Process guest payments and manage cash and credit transactions while maintaining accurate guest accounts.
- Answer incoming calls, assist with outgoing calls, coordinate wake-up calls, and deliver guest messages and mail.
- Take Bistro food and beverage orders, enter them into the POS system, and process payments accurately.
- Prepare coffee, beverages, and light food items according to established recipes and procedures.
- Deliver food and beverages to tables and check with guests about their experience.
- Bus, wipe down, and reset tables for incoming guests.
- Maintain clean, organized, and welcoming Bistro dining areas, equipment, and service stations.
- Complete opening, closing, and side work, including sweeping, mopping, dusting, and restocking supplies.
- Follow food safety, sanitation, cash-handling, and guest service standards.
- Communicate clearly with Front Desk, Bistro, and other hotel team members.
- Support other departments as needed to help the hotel run smoothly.
Benefits
- 401(k)
- Vacation and sick leave
- Team Member Travel Program with hotel and dining discounts
- Opportunities to connect, give back, and build community through team events and volunteering
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
