F & B Attendant

Boyne Resorts•Cottonwood Heights, UT

10h•Onsite

About The Position

The F&B Attendant is the primary front-of-house team member across our cafeterias, quick-service outlets, and restaurants. You are often the first and last person a guest meets, and you set the tone for their day on the mountain. Responsibilities include point-of-sale and guest payments, cafeteria and quick-service operations, busing and resetting tables, food running, dishwashing, and, if you are 21+ and trained, responsible alcohol service. This role is ideal for adaptable, guest-focused people who thrive in a fast-paced mountain-resort environment and take pride in doing the small things right. It is also the best entry point into a Brighton F&B career: attendants are cross-trained and regularly grow into cook, server, and lead roles.

Requirements

No prior experience required; training provided
Strong guest-service mindset, communication, and teamwork skills
Ability to multitask and stay calm in a fast-paced environment
Attention to cleanliness and detail
Must meet minimum working-age requirements; age 21+ required for alcohol service duties
Reliable attendance and availability that includes weekends, evenings, and holidays

Nice To Haves

Prior point-of-sale, food service, or guest-service experience
Ability to ski or snowboard (not required)
Current food handler permit (or willingness to obtain within 30 days of hire)

Responsibilities

Greet every guest warmly and promptly, manage seating and lines, answer questions about menu items, outlets, hours, and the mountain, and anticipate needs before guests have to ask.
Own guest concerns: listen, apologize sincerely, fix what you can, and bring in a lead or manager when needed.
Be present, smiling, and guest-focused at all times. Phones stay put away and uniform stays on standard while on duty; the guest is always the priority.
Assist guests with special requests, allergen questions (following allergen protocols), accessibility needs, and families with children.
Operate the POS accurately: enter orders and modifiers, apply discounts and promotions correctly, and process guest payments accurately in our cashless environment.
Resolve payment issues, voids, and refunds according to resort procedures, and escalate to a lead or manager when needed.
Provide solid product knowledge, make genuine recommendations, and promote daily specials and resort offerings.
Serve, portion, assemble, and present food and beverages on the line, at grab-and-go, and at coffee and beverage stations to recipe, portion, and presentation standards.
Keep stations stocked and ready; monitor and log hot and cold holding temperatures as assigned; label, date, and rotate product (first in, first out).
Keep lines moving during peak rushes, communicate wait times honestly, and ask for help early.
Keep public spaces clean, neat, and organized, including tables, floors, entryways, condiment and utensil stations, and restrooms as assigned.
Clear, sanitize, and reset tables quickly and to standard; stock napkins, condiments, to-go supplies, and other guest items.
Run food and beverages to guests and support servers, bartenders, and cooks during peak periods.
Complete pre-shift, in-service, and closing checklists at each location.
Support special events and activations as assigned, including setup, service, and breakdown at event locations around the resort.
Wash, rinse, and sanitize dishes, glassware, utensils, pots, and pans to health department standards using the dish machine and three-compartment sink; verify sanitizer concentration with test strips.
Maintain the cleanliness and organization of dish areas, kitchens, and service areas; execute scheduled deep cleans.
Handle trash, recycling, and waste disposal safely, including outdoor dumpsters and compactors in snow and ice.
Stock and organize supplies and assist with receiving and put-away as directed.
After completing all required training and certifications, serve and deliver alcoholic beverages responsibly.
Verify legal drinking age with valid ID, refuse service to minors and to guests showing signs of intoxication, and follow all state laws and resort alcohol policies.
Follow all food safety, sanitation, and allergen protocols, including handwashing, glove use, cross-contact prevention, and health department standards.
Wear the required uniform, slip-resistant footwear, and any assigned personal protective equipment (PPE), appropriate for indoor and outdoor conditions.
Use and store cleaning chemicals only as trained, following Safety Data Sheet (SDS) guidance; never mix chemicals.
Report injuries, near-misses, spills, equipment problems, and unsafe conditions to a supervisor immediately.
Follow the resort's emergency, evacuation, and incident-reporting procedures.
Communicate clearly with co-workers and management; support teammates across stations and outlets, and accept cross-training as needs change.