Guest Service Key Holder/Lead
About The Position
The Guest Service Key Holder/Lead assists managers with customer service across the club, including the Front Desk/Concierge, dining outlets, and pool facility. In the absence of the Club Manager, this position is responsible for the successful opening and closing of the club, restaurant, and pool facilities, including processing daily reports, handling cash, and completing opening and closing checklists. The role also assists managers with projects and performs other duties as required. This is a part-time position at The Oasis Club at ChampionsGate in Davenport, Florida. Shifts start at 8:30 a.m. or 3:00 p.m.; club hours are 9:00 a.m. to 9:00 p.m.
Requirements
- High school diploma or general education degree (GED).
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Regular and reliable attendance.
Nice To Haves
- Two years of experience in private/club operations or equivalent.
Responsibilities
- Perform duties in association with and as directed by department managers.
- Provide customer service to club members and across the Front Desk, Concierge, dining outlets, and pool facility.
- Assist members with reservations, questions, policies, concerns, and complaints in a timely, professional manner.
- Assist managers with working projects.
- Open and/or close the club and, as applicable, restaurant and pool facilities.
- Process daily reports, handle cash, and complete opening and closing checklists.
- Perform other duties as required.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with employer match for associates age 19 and older.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
