Guest Service Expert

Marriott • Torrance, CA

10d

About The Position

Guest Service Experts help create memorable and unique guest experiences by delivering a wide range of food-service and hospitality services. They may set tables, communicate with the kitchen, interact with and serve guests, and clean work areas and supplies. They also help make transactions feel like part of the guest experience.

The role requires following company policies and procedures, upholding quality standards, maintaining professional appearance and communication, and helping create a safe workplace. Guest Service Experts perform other reasonable job duties as requested.

The position involves extended periods of standing, sitting, or walking and moving over sloping, uneven, or slippery surfaces. Employees manage menus by reading and visually verifying information and perform hands-on tasks involving lifting, carrying, pushing, pulling, placing objects, reaching, bending, twisting, and stooping.

Courtyard seeks people who are passionate about providing an exceptional guest experience, enjoy working on a small, ambitious team, and are interested in learning and continually improving.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• Less than one year of related work experience is preferred.
• No supervisory experience is preferred.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time and move over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify menu information.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• Passion for providing a guest experience that goes above and beyond.
• Enjoyment of working as part of a small, ambitious team.
• Interest in learning and continually improving.

Responsibilities

• Set tables.
• Communicate with the kitchen.
• Interact with and serve guests.
• Clean work areas and supplies.
• Help make guest transactions feel like part of the experience.
• Create a safe workplace by following company policies and procedures and upholding quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED